Call Recordings

Integration

Call recordings can be integrated into information systems using a parameterized URL in the following form: https://ucs.zakaznik.cz/recording/{uniqueid}

User authentication is performed via a cookie that is automatically issued when the user signs in to the operator application.

If UCS is configured to require users to provide a reason for accessing a recording, this reason can be passed using the reason query parameter, for example: https://ucs.zakaznik.cz/recording/{uniqueid}?reason=Access+from+external+IS

Permission Check

A call recording may not be accessible to all users. To verify user permissions, use the following URL: https://ucs.zakaznik.cz/recording/{uniqueid}/permissions

This endpoint returns a structure describing the permissions of the currently authenticated user.

{
    "info": true,
    "playback": true,
    "download": true,
    "transcription": true,
    "summary": true,
    "sentiment": true,
    "rating": true,
    "metadata": true
}