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Privacy Policy

Privacy Policy for UCS Operator App.

Effective Date: 2025-10-03
Last Updated: 2025-10-03

1. About Operator App​

Operator App is a mobile softphone application provided by INSOFT s.r.o. It is designed to connect with the UCS call centre platform. Operator App itself does not collect or store personal data. It functions only as a communication client.

2. Data Processing in Operator App​

  • No storage: Operator App does not permanently store call data, customer information, or personal identifiers on the device.
  • No tracking: Operator App does not use cookies, analytics, or tracking technologies.
  • No third-party sharing: Operator App does not transmit any personal data to third parties.

During use, Operator App may display call-related information (such as a caller’s phone number and name) that is transmitted from the UCS server. This information is shown only temporarily and is not stored or processed by Operator App.

3. Responsibility for Personal Data​

All call signalling, audio, call records, and related data are processed exclusively by the UCS server to which Operator App connects.

  • If your organization operates UCS on its own infrastructure, your organization is the data controller responsible for all personal data processed.
  • If UCS is hosted by INSOFT s.r.o. as a cloud service, INSOFT s.r.o. acts as a data processor on behalf of your organization under a Data Processing Agreement (DPA).

4. Security​

Operator App supports secure, encrypted communication (mandatory TLS and SRTP) to protect call signalling and audio in transit between the mobile device and the UCS server.

5. Data Subject Rights​

Because Operator App does not itself process or store personal data, requests to access, correct, or delete personal data must be directed to the organization operating the UCS server.

6. Contact​

For any questions about this Privacy Policy, please contact:

INSOFT s.r.o.
Koubkova 228/13, Vinohrady, 120 00 Praha 2, Czech Republic
helpdesk@insoft.cz
+420 211 151 657

7. Changes to this Policy​

We may update this Privacy Policy from time to time. The most recent version will always be available within the app or on our website.