v6

UCS Operator - changelog

All notable changes to this project will be documented in this file.

[6.18.2] - 2025-02-17

🐛 Bug Fixes

• (localization) Add missing czech translations

[6.18.1] - 2025-02-17

🐛 Bug Fixes

• (modal) Check if element is connected to DOM before opening it as dialog
• (typing) Set title explicitly to undefined in react-helmet to make type checker happy
• (soft_phone) Handle finished session when transfering with consulatation
• (notifications) Handle undefined notifications service worker registration

[6.18.0] - 2025-02-07

🚀 Features

• (supervisor) Display popup with queue name over phone button displaying information about current call
• Added function to the ucsOperator api to override theme for current session.
• Queue table header cell in CallHistory now shows an icon when there is an active filter related to this column.

🐛 Bug Fixes

• (localization) Add missing czech translations
• (outbound) Display all leads by default
• (style) Changed the CallHistory filter button and the QueueHeaderCell icon to orange.

🚜 Refactor

• Use context api instance instead of global one
• Use context api instance instead of global one
• Use context api instance instead of global one
• Use context api instance instead of global one
• Use context api instance instead of global one
• Use context api instance instead of global one (hangup, terminate call)
• Use context api instance instead of global one (provisioning)
• Do not log that widget couldn't be added to remote log as reducer should not call api
• Load sms queues via react query to lazy load it and use context api instead of global
• Use context api instance instead of global one (settings modifier)
• Use context api instance instead of global one (outbound)
• Use context api instance instead of global one (sup ctrl)
• Use context api instance instead of global one (supervisor profiles)
• Use context api instance instead of global one (crm)
• Use context api instance instead of global one (task solution)
• Use context api instance instead of global one (email filters)
• Use context api instance instead of global one (impersonation)
• Use context api instance instead of global one (rating form editor)
• Use context api instance instead of global one (sms chat)
• Use context api instance instead of global one (email person change)
• Use context api instance instead of global one (email)
• Replace global api instance with just fake object having only exactly the methods that are still used via global instance
• Remove unused imports
• Refactoring and tweaks based on cr
• Created Theme type and THEMES constant. ThemeChange can now be rendered independently on position. Tweaked the daylight animation. Extracted useDetermineTheme into a standalone function.
• Changed to ternary operator.

⚙️ Miscellaneous Tasks

• Reformat code
• Add typing to function parameters
• Convert EmailFilter/apiMethods to ts
• Convert Impersonation/actions to ts
• Convert RatingFormEditor/apiMethods to ts
• Convert SMSChat/actions to ts

WIP

• Rotate sun/moon allways same direction using css only

[6.17.0] - 2025-01-29

🚀 Features

• (dialog-modal) Add prop that enables unmounting children when dialog is closed
• (speed-dial) Make speed dial icons configurable via integration configuration

🐛 Bug Fixes

• (chat) Automatically open docked chat sessions when open sessions are closed
• (widget) Color failed widget red so it's more noticable that something went wrong
• (widget) Set allowColorChange to all widget indexes so GeneralSettings knows that it's there for sure

🚜 Refactor

• Improve typing of widget register to make possible removing runtime check which improves performance
• Select api instance from context instead of importing global instance
• Inline task serve api call to use context api
• Use context api instance to have control over instance that application is using and make transition to new auth more seamless
• Use context api instance to have control over instance that application is using and make transition to new auth more seamless
• (SoftPhone) Use context api instance in to have control over instance that application is using and make transition to new auth more seamless
• (templates) Replace template dropdown reducer with react-query
• (softphone) Replace manual event subscription with ucs event hook
• (sms) Subscribe to sms events via hook useUcsEvent instead of simply calling api.subscribe
• (email) Subscribe to template events via context api instance instead of global one
• (crm) Subscribe to template events via context api instance instead of global one
• Rename useTemplate -> applyTemplate so eslint does not think that it's react hook
• (typing) Split websocket related methods and api call related methods to 2 interfaces as a preparation for future calling api using http requests
• Use context api instance instead of global one
• (dial) Trigger hold/resume/mute directly withtout dispatching it via redux as it is not needed

⚙️ Miscellaneous Tasks

• Rename file .js -> .ts
• Enable browser globals in eslint config to remove false positive lint errors
• Remove unused parameter
• Reorganize imports
• Reformat code
• Reformat code
• Reorganize imports

[6.16.0] - 2025-01-15

🚀 Features

• (supervisor) Allow hanging up calls of agents even while on call

[6.15.1] - 2025-01-15

🐛 Bug Fixes

• (supervisor_view) Fix hangup button

🚜 Refactor

• Fix typing

[6.15.0] - 2025-01-07

🚀 Features

• (phone-button) Determine text color by background

🚜 Refactor

• Select appState using selector to simplify future refactoring of state management
• Add typing to application notifications (and remove immutable)
• Create second application state to enable incremental migration from immutable to native js data
• Move outboundId from immutable store to native js
• Move dialLine from immutable store to native js
• Refactor store typing of actions to improve code stability and readability
• Add typing to action creators paramters
• Remove legacy lint rule ignores

🧪 Testing

• Fix tests

⚙️ Miscellaneous Tasks

• Fix typing of rating history filter reducer
• Enable svgr loader to be able import svg files as react components

[6.14.1] - 2025-01-06

🐛 Bug Fixes

• (button) Set default button color to grey
• (AgentBadge) Display agent ringing/calling color by color settings in administration - teams
• (user-add) Handle form submittion error without data
• (agent-stats) Determine if agent is idle or talking by interactions rather than legacy agent state
• (react) Render empty row if agent is not found in different component to prevent application crash

🚜 Refactor

• (button) Simplify button coloring by using oklch model for text color and focus/hover background computation
• Use useAppSelector instead of useSelector to enhance type safety
• Use raw interaction data without conversion to immutable
• (queue-status) Longest idle agent - replace agent.status and agent intaraction.state merge named as agent.state with just status and interactions
• (queue-status) Agents count - replace agent.status and agent intaraction.state merge named as agent.state with just status and interactions
• (agent-book) Compute agents color in agent contact book while transfering according to status and interaction instead of state
• Use group id from data to prevent using index as key
• Remove dead code
• Fix forgotten parameter name
• Put agent and interaction color determination to one place to prevent future conflicts
• Remove dead code

⚙️ Miscellaneous Tasks

• Mark bun lockfile as binary and hint git how to diff it

[6.14.0] - 2024-12-19

🚀 Features

• (supervisor) Color new (not progressed) call as if it was ringing to indicate that agent already dialed the call

🐛 Bug Fixes

• Check if array includes a value instead of index to correctly determine agent's participation in call

⚙️ Miscellaneous Tasks

• (typing) Make max duration validator a typeguard
• Patch constant generator so it ignores enums and localization function
• Handle python enums in constant generator
• Add interaction state and type enums

[6.13.0] - 2024-12-17

🚀 Features

• (badge) Display badge in tab only if it's value is not zero
• (style) Position and size tab badges so they fit into the text better

⚡ Performance

• (css) Remove redundant style entrypoint as the semantic styles are imported in index and handled by bundler

⚙️ Miscellaneous Tasks

• (build) Migrate rspack config to esm
• (ci) Migrate ci to noble

[6.12.1] - 2024-12-17

🐛 Bug Fixes

• (project) Fix release script by not using gnu specific awk flags on mac

[6.12.0] - 2024-12-16

🚀 Features

• (ci) Add stable package job
• (osl-integration) Handle AvgWaiting and Oldest category statistics in widget
• (osl-integration) Support ISO8601 for duration
• (task) Filter by state name instead of state id to dynamically reflect changes in task queue states

🐛 Bug Fixes

• (typing) Define that agent button can have nullable teamId
• (react) Instantiate default callback outside function header to stabilize its reference
• (react) Clear timeout when component unmounts
• (style) Fix css selector name
• (typing) Fix generic types of Radio ui component
• (style) Display reject button in confirmation modal
• (email) Display email language flag in email queue

🚜 Refactor

• Select user configuration information from ucsMirror which does not change that often to optimize application rendering frequency
• Remove tasksCount derived value from ucs state in favour of lazy computing selector
• Replace const marker with brackets
• Handle key finding while sorting in type safe way
• Select account codes from type safe ucs mirror state instead of legacy ucs state
• Autofix eslint issues
• Simplify widget context to avoid creating object instance every render
• Remove empty ErrorBoundary props interface
• Remove unused imports
• Fix eslint issues
• Extract static value from component state
• Make report download form configuration builder exhaustive to prevent forgetting input type handling
• Remove unused settings proptypes

⚡ Performance

• (outbound) Rerender only dial button in outbound widget when call is connnected
• (task-queue) Rerender only assign button in task queuue widget when call is connnected
• (confirm) Mark callbacks as event hanlders to avoid redundant ui re-rendering

🎨 Styling

• Add line between html links and scripts to visually separate it

⚙️ Miscellaneous Tasks

• (ci) Switch to new deploy mechanism
• (ci) Enable debug log
• (ci) Remove listing of files in packaging
• (ci) Remove unused stages
• (ci) Replace stage name to align it with insoft/deploy
• (localization) Upgrade lingui to version 5
• (localization) Replace deprecated import patsh using codemod
• (build) Upgrade application bundler
• (ci) Run eslint on changed files in MR
• Migrate project from npm to bun package manager

[6.11.0] - 2024-11-27

🚀 Features

• (settings-modifier) Display extension number and name so the user can know what is he changing
• (speed-dial) Display icon indicating user which action (dial/hangup/transefer/answer) will be invoked by clicking on speed dial widget and enable dialing another call when current call is on hold and device is not SoftPhone.
  • SoftPhone does not support multiple sessions.

🚜 Refactor

• Remove unused types
• (provisioning) Determine if logged in user can add another users according to ucsMirror
• (provisioning) Determine users permissions according to state in ucsMirror to enhance runtime safety
• (provisioning) Remove unused acl handling from ucs state
• Lazily compute number of tasks if should appear in tab name badge

⚡ Performance

• (task-queue) Avoid rendering task queue table every time queues change by selecting queues on lower level
• (rating-history) Optimize rating template name lookup by using Map which is more performant then Array.find
• (note) Generate dynamic selector to make Note widget dependent only on required data instead of whole ucs state

⚙️ Miscellaneous Tasks

• (eslint) Upgrade @tanstack/eslint-plugin-query, typescript-eslint to synchronize supported typescript version
• (eslint) Replace eslint-plugin-react with @eslint-react/eslint-plugin

[6.10.1] - 2024-11-22

🐛 Bug Fixes

• (email) Make email widget setings queue dropdown clearable (cross icon at the rigth side) instead of empty option

🚜 Refactor

• Use group list from ucsMirror instead of ucs via selectors to enhance code stability
• Use enums.phones via options selector instead of legacy state
• Select agent team options via predefined cached multilingual selectors enhancing performance and ux (teams are sorted alphabetically respecting user language)
• Select teams from ucsMirror state that is typed and schema validated to enhance stability
• Select all aux reasons and task create configuration from ucsMirror state via typed selectors to enhance stability

⚙️ Miscellaneous Tasks

• Upgrade react-query and its rules to eslint static code analyser to prevent possible errors

[6.10.0] - 2024-11-20

🚀 Features

• Alphabetically sort groups and departments in configuration of OSL statistics

🐛 Bug Fixes

• (speeddial) Remove restriction that only digits can be configured in phone number input to conform E.164

⚙️ Miscellaneous Tasks

• Adjust typing of compare function to allow number keys

[6.9.0] - 2024-11-19

🚀 Features

• (task,email) Highlight comments in task and email history of changes
• (email) Visualy separate history by adding divider above it indicating that it is history of changes
• (email) Close email tab only if original email queue is configured to close email after reply/forward.

🐛 Bug Fixes

• (email) Remove redundant spacing above email body textarea
• (email) Reset email body state if email reply does not exist
• (email) Keep email tab open only if reply/forward was sent from original email and not from own tab
• (localization) Add missing czech translations

[6.8.2] - 2024-11-18

🐛 Bug Fixes

• (osl-integration) Ignore previous path value of shared data widget settings if shared data is from OSL

[6.8.1] - 2024-11-18

🐛 Bug Fixes

• (localization) Add missing czech translations

[6.8.0] - 2024-11-18

🚀 Features

• (osl-integration) Let user configure which OSL email/chat stats will be summarized together depending on selected groups and departments

[6.7.1] - 2024-11-15

🐛 Bug Fixes

• (speeddial) Color SpeedDial to dark grey when in dark mode leaving only colored border

[6.7.0] - 2024-11-14

🚀 Features

• (outbound) Paginate and lazy load outbound leads to speedup initial load

🐛 Bug Fixes

• (dial) Ignore undefined search needle in change event
• (operator-api) Make sure that ucsOperator.login exists before calling onCredentials callback

⚡ Performance

• (outbound) Only refetch outbound leads of queue that has been updated

⚙️ Miscellaneous Tasks

• (api) Add subscription methods that allow unsubscribing by counting subscription references and knowing when nobody needs the subscription anymore

[6.6.4] - 2024-11-13

🐛 Bug Fixes

• (call-history) Handle invalid from or to error and prevent call history from freezing in loading state

[6.6.3] - 2024-11-13

🐛 Bug Fixes

• (email-attachment) Correctly build email attachement download URI to download correct attachemnt
• (email-template) Allow template attachement name being empty as it is probably inline attachement

[6.6.2] - 2024-11-12

🐛 Bug Fixes

• (build) Support last 4 Safari major versions

[6.6.1] - 2024-11-12

🐛 Bug Fixes

• (sp-debugger) Log softphone debugger error as warning as it is not problem causing application not working

🚜 Refactor

• (state) Replace duplicate state (numbers) with selector to improve application consistency
• (dial) Replace crm search in dial button with react query to simplify code and remove legacy state
• (state) Derive lineIds from state rather than dupliating state to enhance consistency
• (state) Select tag options using selector to prevent unnecessary application rendering

⚡ Performance

• (call-events) Calculate speed dials lazily to gain performance benefit when speed dials are not displayed

⚙️ Miscellaneous Tasks

• Add type check script

[6.6.0] - 2024-11-08

🚀 Features

• (report) Add configuration option that enables remembering of report widget date filter.

⚙️ Miscellaneous Tasks

• (changelog) Setup changelog generating to v6 file

[6.5.1] - 2024-11-08

🐛 Bug Fixes

• (speeddial) Indicate user that speed dial is beeing dialed and that he can click the widget
• (email) Fix crashing of email widget when date is empty

🚜 Refactor

• Remove keyframes and animation mixins as they are no longer needed in current versions of browsers

[6.5.0] - 2024-11-07

🚀 Features

• (task) Allow user change task person in task edit.

⚙️ Miscellaneous Tasks

• Bump rspack@1.1
• (logging) Log ucs api callback zod error in readable format

[6.4.0] - 2024-11-07

🚀 Features

• (email) Replace browser built-in datetime inputs with INSOFT datetime input that offers more versatility and better UX.
• (filter) Color filter icon to orange if the filter is active so user cannot miss it.

🐛 Bug Fixes

• (integration) Allow 'undefined' as valid value for onIdentifier callback parameter as it means 'continue with already paired phone'

[6.3.0] - 2024-11-06

🚀 Features

• (e-mail) Color email editor according to e-mail queue style that will be applied while sending the e-mail

[6.2.0] - 2024-11-06

🚀 Features

• (crm) Email can be sent directly from Customer card either by clicking on mail icon in left top corner or by clicking on mail icon right next to curstomer's email address.

[6.1.0] - 2024-11-05

🚀 Features

• (recordings) Restrict recording downloading in player if recording download needs to be audited

🐛 Bug Fixes

• (task) Remove automatic assignment to logged in agent while editing task that has no assigned agent
• (chat) Fix agent chat blinking on new message in production build
• (autoupgrade) Fall back to default Email widget settings if the settings is not to be found in older versions of settings
• (email) Go back to previous tab when email is closed without reply
• (email) Go back to previous tab when email is put back to queue / sent