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UCS Operator - changelog

3.33.0​

New features​

  • Download Reports widget allows repeated call downloads.

3.29.0​

New features​

  • The list of emails and the specific email tab display the email priority.

3.28.2​

Fixes​

  • Outgoing lost call count corrected.
  • Rating history now displays the correct time.

3.28.0​

New features​

  • The width of the right menu can be set.

3.27.0​

New features​

  • A sound notification plays for incoming messages in internal chat.

3.26.0​

New features​

  • Task metadata can be set to various input types or buttons.
  • Task Assignment widget can filter and sort displayed tasks.
  • In editing mode, a widget can be added to a free space by double-clicking.
  • Agent rating history can be sorted by date and agent.

3.25.0​

New features​

  • Task solution and note can be edited using a text editor supporting formatted text. Templates can also be applied.
  • Note editing can be disabled when tasks are imported from another source.

3.24.0​

3.23.1​

Fixes​

  • CRM interaction updates after modification.
  • Email recipient can be added manually.

3.23.0​

New features​

  • CRM interactions are now in a table for column alignment.