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Queue of incoming calls

Allocation strategy to available agents​

Ring all​

The call invites all agents. However, only the agent with the highest priority is shown as ringing in the operator application.

Least speaking​

The agent who has had the longest time since hanging up on the last call receives the call. The hang-up time of the last call is shared between all queues.

Fewest calls​

The call is assigned to the agent who handled the least number of calls.

Circular​

Each queue remembers which agent it last assigned a call to. Assigns the next call to the next agent in the queue. Information about the last selected agent is not shared between queues, so it is possible for some agents to receive a call multiple times in a row if the call was from a different queue.

Linear​

The call always rings to the first agent, it is assigned to subsequent agents only if the one in front of him does not pick up the call.

Random​

Random selection of angets.

Weighted random​

Random selection with regard to the set priority of the agents.