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Mobile Application

The mobile operator application is publicly available in the Apple App Store and Google Play. To use it, provisioning (initial setup) is required, during which the profile of a specific UCS user is inserted into the application.

The application uses PUSH notifications, which are authorized using the certificates of the application developer. These certificates cannot be provided directly to UCS users; therefore, notifications are delivered through the INSOFT service.

Initial Setup​

  1. Contact INSOFT and request the credentials for the UCS service.
  2. Enter the received credentials in the administration interface under ☰ System → Parameters → UCS. These include: INSOFT services URL, INSOFT services Client ID, and INSOFT services PSK.
  3. Verify that the address for external access to UCS is correctly set: ☰ System → Parameters → Networking → System public hostname
  4. For the roles of users (☰ System → Roles) who will use the mobile application, configure the following parameters:
    • DISA number for outgoing calls – the UCS phone number through which the application makes outgoing calls in GSM mode. When this mode is used, calls are routed through UCS, which allows them to be recorded and enables showing a caller ID different from the mobile phone number.
    • Available application features – features of the application available to users:
      • dial – calling (softphone as well as GSM calls)
      • chat – company chat
      • call history – history of completed calls
    • Require FaceID – biometric authentication is required each time the application is opened
    • Allow VoIP calls (uPhone) – enable softphone functionality
  5. For self-service provisioning by the user, it is necessary to enable QR code generation in the operator application. In the file /etc/ucs/operator/config.js, set the parameter window.ucsOperator.ff.passwordlessLogin to true. Then deploy the changes with the command: ucs-operator-deploy

Provisioning by E-mail​

If self-service provisioning using QR codes is not enabled, it is possible to send the user an e-mail with a link that inserts the profile into the application.

The text of the e-mail is configured in the administration interface under: ☰ System → Parameters → UCS → UCS Mobile Application provisioning e-mail

Sending the e-mail to the user is done through the administration interface: ☰ System → Users → 🔑 → Mobile device application → Send provisioning e-mail