v9

UCS Operator - changelog

All notable changes to this project will be documented in this file.

[9.23.0] - 2026-07-19

🚀 Features

• (dispatch-bridge) Ring with distinctive sound when there is unattended bridge

[9.22.5] - 2026-07-18

🐛 Bug Fixes

• (dispatching-rooms) Replace mod + fkey with f13/14

[9.22.4] - 2026-07-18

🐛 Bug Fixes

• Remove froala dark mode customization as it made popups transparent
• (email) Make email background always white even in dark mode to make email body consistent
• (dispatching-rooms) Add alternative hotkeys for handset down and handset up events to prevent writing macro into inputs

[9.22.3] - 2026-07-15

🐛 Bug Fixes

• (email) Allow adding template multiple times

[9.22.2] - 2026-07-15

🐛 Bug Fixes

• Do not activate temp tabs if activate is disabled

[9.22.1] - 2026-07-14

🐛 Bug Fixes

• (email) Localize 'replied' email state

[9.22.0] - 2026-07-14

🚀 Features

• (audio) Add silent and loud audio profiles that can be applied using macro
• (uphone) Connect webrtc even when there are connected dispatching bridges
• (dispatch-bridge) Allow user filter which dispatch bridges will be visible to them in ui
• (dispatch-bridge) Replace texts with visual interpretation of empty dispatch bridge
• Add title with user's displayname to person icon
• (dispatch-bridge) Always display name and number of pstn participant even when there is more than 2 participants
• (dispatch-bridge) Display dispatch bridge debug json if enabled in config
• (dispatch-bridge) Add possibility to add workmates to bridge
• (dispatch-bridge) Filter workmates by team so dispatcher sees only users in same team

🐛 Bug Fixes

• (audio) Add czech localization
• (kiosk) Allow conflicting hotkey sequence for handsetup
• Revert work in progress changes
• (dispatching-rooms) Localize dispatch bridges
• (dispatching-rooms) Localize dispatch bridges
• (dispatching-rooms) Localize dispatch bridges
• (email) Switch between send and replied email states when user changes email direction filter

🚜 Refactor

• Remove redundant type annotation

⚙️ Miscellaneous Tasks

• Add unicode flags to dev bundler config regexps
• Make dev proxy work via .env file
• Specify that app should be run with sudo and env file in dev mode
• Fix csp in dev env

[9.21.2] - 2026-07-07

🐛 Bug Fixes

• (email) Address alignment
• (email) Hide inline email attachements conditionally to support former ucs versions

🚜 Refactor

• (outbound) Infer lead type from parser
• (dispatch-bridge) Make dispatching rooms query reusable

[9.21.1] - 2026-07-02

🐛 Bug Fixes

• (outbound) Localize not found text

[9.21.0] - 2026-07-02

🚀 Features

• (template) Add saving status to template editor

🐛 Bug Fixes

• (template) Fix wording
• (email) Make tempalte group and email queue when sending new email searchable
• (outbound) Fix outbound lead parser

[9.20.3] - 2026-07-01

🐛 Bug Fixes

• (email) Fix editor content styles

[9.20.2] - 2026-06-26

🐛 Bug Fixes

• (localization) Remove redundant tests

[9.20.1] - 2026-06-26

🐛 Bug Fixes

• (dispatch-bridge) Localize texts
• Replace ... with …
• (dispatching-rooms) Localize dispatch bridges
• (email) Make email queue widget table horizontally scrollable when it overflows

🚜 Refactor

• (outbound-queue) Replace redux saga with tanstack query
• (outbound-queue) Replace moment with luxon
• (outbound-queue) Add outbound result form typing
• (dispatch-bridge) Remove non-existent css class
• (dispatch-bridge) Centralize actiond dispatching to make sure that user cannot click to actions when previous action did not finish yet
• (dispatch-bridge) Restructure code

🧪 Testing

• Create story for dispatching rooms with action in progress

⚙️ Miscellaneous Tasks

• Repair storybook building
• Create storybook for dispatching rooms
• Fix eslint issues

[9.20.0] - 2026-06-23

🚀 Features

• (uphone) Assume kiosk device to be uphone

🐛 Bug Fixes

• (tasks) Fix displaying crm reference icon in rich task description

[9.19.0] - 2026-06-22

🚀 Features

• (email) Redesign email list widget filter preset buttons and add 2 more options

[9.18.1] - 2026-06-22

🐛 Bug Fixes

• (email) Allow opening external links from email but open them in new tab

⚙️ Miscellaneous Tasks

• Add bunfig.toml with minimum release age

[9.18.0] - 2026-06-17

🚀 Features

• (search) Focus crm search input using hotkey

[9.17.1] - 2026-06-17

🐛 Bug Fixes

• (template) Reload template when attachment is uploaded

[9.17.0] - 2026-06-16

🚀 Features

• (outbound) Remove outbound finish mood reporting

🐛 Bug Fixes

• (tasks) Adjust spacing in embeded email in task history
• (email) Display attachment upload in template editor
• (email) Reload email template when attachment gets deleted to give response to user

[9.16.0] - 2026-06-16

🚀 Features

• (email) Add icons and labels to action history to so changed properties are better readable

🐛 Bug Fixes

• (email) Remove redundant right margin at print button
• (reports) Fix incorrectly styled datetime input

🚜 Refactor

• (email) Replace enabled flag with skipToken

[9.15.1] - 2026-06-15

🐛 Bug Fixes

• (email) Use standard spacing token in email sticky send button family

⚙️ Miscellaneous Tasks

• Reformat build config
• Upgrade rspack to v2

[9.15.0] - 2026-06-12

🚀 Features

• (email) Make cancel/task/save/send buttons in email editor stuck to bottom of window edge to avoid the needness of scrolling down to send email

[9.14.0] - 2026-06-11

🚀 Features

• (supervisor-control) Ux enhancements

🐛 Bug Fixes

• (supervisor-control) Always add/remove/activate/suspend only agents/queues that are currently displayed to agent with respect to applied filters

[9.13.0] - 2026-06-11

🚀 Features

• (supervisor-control) Allow user quickly hide columns by queue type in supervisor control

🐛 Bug Fixes

• (supervisor-control) Prevent crashing the app when user has no permissions to any queue

[9.12.0] - 2026-06-11

🚀 Features

• (email) Allow filtering emails by tag

🐛 Bug Fixes

• (email) Display tags in email queue list widget

[9.11.1] - 2026-06-08

🐛 Bug Fixes

• (email) Remove 'Email detail' text from printed email to save space

[9.11.0] - 2026-06-08

🚀 Features

• (supervisor-control) Make sure that agents are loaded when moving team of agents from one state to another
• (supervisor-control) Add 'hide offline agents' checkbox to filter
• (supervisor-control) Visualy separate filter and profiles
• (supervisor-control) Put filter and profiles to left aside on ultrawide screens
• (supervisor-control) Make whole cell clickable to adjust skill
• (supervisor-control) Highlight row and column to indicate which agent and queue is being assigned
• (supervisor-control) Remove profiles as nobody uses them

🚜 Refactor

• (supervisor-ctrl) Refactor code
• (supervisor-ctrl) Remove dead imports

⚙️ Miscellaneous Tasks

• (supervisor-ctrl) Reformat code
• Remove overflow from dev build
• Exlude analysis data and changelogs from search all

[9.10.0] - 2026-06-08

🚀 Features

• (email) Hide inline attachments (if backend supports attachment inline flag)
• (email) Display attachment icon at subject when email has non-inline attachment

[9.9.0] - 2026-06-05

🚀 Features

• (email) Save email tags right after adding/removing each of them

🐛 Bug Fixes

• (email) Prevent close email button with reason overflowing its containers
• (email) Hide reply buttons texts on medium displays

[9.8.0] - 2026-06-04

🚀 Features

• (email) Allow language filtering via table header
• (uphone) Enable dtmf keyboard in uphone

🐛 Bug Fixes

• (email) Add missing localization

[9.7.1] - 2026-06-02

🐛 Bug Fixes

• (email) Correctly display images in sent emails
• (email) Wait for images to load when printing email

[9.7.0] - 2026-06-01

🚀 Features

• (email) Add header to printed email

[9.6.2] - 2026-06-01

🐛 Bug Fixes

• (email) Prefix email body attachment path to load images inline correctly

[9.6.1] - 2026-06-01

🐛 Bug Fixes

• (localization) Add czech localization of 'Print'

[9.6.0] - 2026-06-01

🚀 Features

• (email) Add print button

🚜 Refactor

• Load lookup email contacts via tanstack query instead of saga

[9.5.0] - 2026-05-30

🚀 Features

• (email) Replace basic input with clearable input in email widget subject and from filter
• (email) Redesign email layout
• (email) Add flag icon to language selector in email
• (email) Separate note with it's own submit button and put back reason to clear what inputs correspond with put back / update buttons
• (email) Save modified email information right after changing the value by introducing edit and save buttons at the field
• (email) Visualy unify static and editable email data
• (email) Make reply all / forward / create task less visualy important
• (email) Make cancel / save / create task less visualy important
• (email) Spacing and rounding polish

🐛 Bug Fixes

• (email) Prevent memory leaks by using srcDoc instead of src with createObjectURL which wasnt released
• (email) Add email 'send again' recipients automatically on blur
• (email) Add missing localization
• (email) Make attachment dropbox background respect dark mode

⚙️ Miscellaneous Tasks

• Add impeccable skill
• (email) Reformat code

[9.4.1] - 2026-05-27

🐛 Bug Fixes

• (email) Show email quick filter in agent mode even if queue is selected in settings

[9.4.0] - 2026-05-27

🚀 Features

• (email) Color email tags in email header data form

[9.3.1] - 2026-05-27

🐛 Bug Fixes

• Add missing localizations

[9.3.0] - 2026-05-27

🚀 Features

• (call-history) Make tables more compact to fit more content
• (design) Separate library and project styles to layers to enahnce styling ergonomy
• (email) Add icons to reply buttons and display text only on large displays
• (email) Hide new task button text on small and medium displays
• (email) Make email header information table more compact

🐛 Bug Fixes

• (wysiwyg-editor) Update license key
• (design) Adjust rounding of table
• (design) Apply full width to only direct child elements instead of all successors in device selection
• (call-history) Make call direction icon cell fixed size to make sure it does not dissapear when there is too much content in the table
• (admin) Remove json rendering in user list
• (admin) Redesing director page in administration
• (email) Add spacing between email person name and crm person badge
• (email) Add email addresses automatically on blur

🚜 Refactor

• (call-history) Refaactor styling of call history filter to remove legacy styling practices in favour of modern approach
• Remove unused breadcrumb SUI styles
• Remove forgotten breadcrumb style files
• Remove unused ad SUI styles
• Remove unused card SUI styles
• Remove unused comment SUI styles
• Remove unused container SUI styles
• Remove unused embed SUI styles
• Remove unused image SUI styles
• Remove unused item SUI styles
• Remove unused nag SUI styles
• Remove unused placeholder SUI styles
• Remove unused progress SUI styles
• Remove unused rail SUI styles
• Remove unused reveal SUI styles
• Remove unused shape SUI styles
• Remove unused sidebar SUI styles
• Remove unused statistic SUI styles
• Remove unused step SUI styles
• Rename incorrectly named variable in email template selector

⚙️ Miscellaneous Tasks

• Reformat code
• Reformat css code
• Ignore tanstack query query key lint rule because there is usually unserializable api instance

[9.2.1] - 2026-05-19

🐛 Bug Fixes

• (queues) Listen for inbound queue update events and sync queue active state

[9.2.0] - 2026-05-18

🚀 Features

• (uphone) Disable device selection inputs when device options are not loaded from browser api yet
• (tabs) Automatically remove unused tabs after long inactivity

🚜 Refactor

• (uphone) Unify auto answer and ring output device setting

[9.1.2] - 2026-05-18

🐛 Bug Fixes

• (lexical) Install prettier as dependency to enable prettier plugin in lexical editor

⚙️ Miscellaneous Tasks

• (uphone) Log whether output/ring/input device change was origined by user interaction or FE API call
• (dev-server) Disable react-refresh for instance config and volumeMeterProcessor

[9.1.1] - 2026-05-15

🐛 Bug Fixes

• (build) Define exact version of otel api library to make sure that patch is applied

[9.1.0] - 2026-05-15

🚀 Features

• (widget-core) Rewrite widget layout edit mode core
• (login) Reintroduce automatic user mobility logout when user logs out via Operator API to keep compatibility with 3rd party applications

🐛 Bug Fixes

• Prevent datetime calendar picker to jump back to current month

⚙️ Miscellaneous Tasks

• (changelog) Setup changelog generating to v9 file
• (changelog) Automate generating changelog separated by major version into files

[9.0.0] - 2026-05-13

🚀 Features

• (login) [breaking] User's paired device is no longer unpaired on logout

🚜 Refactor

• (widget-core) Add typing of widget layout actions
• (widget-core) Remove unsued exception declaration

⚙️ Miscellaneous Tasks

• Reformat code
• (oxlint) Install missing lint plugins
• (oxlint) Remove rule causing oxlint fail on parsing typescript