v3

UCS Server - changelog

All notable changes to this project will be documented in this file.

[5.9.0] - 2026-09-07

🚀 Features

• (dispatch) Configurable ringing of calls with no agent assigned
• Added working_time indicator to outbound queue status

🐛 Bug Fixes

• (booking) _set_agent_peer no-op guard
• (dispatch) Drop RingMode import that broke UCS start-up
• (agents) Stamp last_interaction when a call leaves the agent, not at final hangup
• (email) Reassing incoming e-mail when replying on reply

[5.8.1] - 2026-09-01

🐛 Bug Fixes

• Removed accidentaly added reporting plugin

[5.8.0] - 2026-09-01

🚀 Features

• Added full-text search to e-mails

🐛 Bug Fixes

• Resolve current_peer on mobility login, reconcile stale values, only assign agent's own line

[5.7.5] - 2026-08-25

🐛 Bug Fixes

• Use dialed legs count instead of call state for CANCEL logic
• Issue EVENT_CALL_CANCEL when agent doesn't answer call from queue
• Force EVENT_CALL_CANCEL on external agent phones in PSTN
• Typo in Channel dispatchPendingEvents -> dispatchPendingQueueEvents

[5.7.4] - 2026-08-25

🐛 Bug Fixes

• Don't release agents with external calls into booking with reconcile

[5.7.3] - 2026-08-24

🐛 Bug Fixes

• Handle multiple call blind transfers via queues

⚙️ Miscellaneous Tasks

• Moved PostgreSQL indexing logic to sql module

[5.7.2] - 2026-08-23

🐛 Bug Fixes

• (nats) Catch OSError, not the undefined OSerror, and do not block the loop while retrying

⚙️ Miscellaneous Tasks

• Changed INSOFT kiosk deploy directory (for BeFree)

[5.7.1] - 2026-08-23

🐛 Bug Fixes

• (call) Refuse a transfer to a busy agent instead of dropping the customer
• (nats) Stop doubling every UCS API call after a NATS reconnect

[5.7.0] - 2026-08-22

🚀 Features

• (softphone) Added device into user mobility events

🐛 Bug Fixes

• Update brainlessdb

[5.6.6] - 2026-08-20

🐛 Bug Fixes

• (bridge) Don't register the semi-attended transfer transport as a dialed destination
• (call) Fall back to the default outgoing filter when the extension has none
• (bridge) Drop the destroyed-channel guard superseded by the ari single-publish fix

[5.6.5] - 2026-08-19

🐛 Bug Fixes

• (call) Survive semiattended transfers whose destination is not the Dial app

[5.6.4] - 2026-08-18

🐛 Bug Fixes

• (provisioning) Update version of settings when deleting template user
• (call) Set proper user_id on call when dialing user's external number

[5.6.3] - 2026-08-15

🐛 Bug Fixes

• Upgrade braunlessdb

[5.6.2] - 2026-08-15

🐛 Bug Fixes

• (brainless) Restore agent answered-stats update in UCS (revert 1baaddd6)

[5.6.1] - 2026-08-15

🐛 Bug Fixes

• (call) Exclude hung up calls immediately from API call.current
• (email) Don't reassign original e-mail agent on reply
• (brainless) Move agent answered calls stats update to ARI
• (emal) Change queue and agent in reply when changed original message

[5.6.0] - 2026-08-12

🚀 Features

• (dispatch) Added abandoned calls to outbound campaign feature

⚙️ Miscellaneous Tasks

• (email) Unify e-mail reply and forward template usage

[5.5.0] - 2026-08-11

🚀 Features

• (email) Allow additional replies to e-mails

🐛 Bug Fixes

• (brainless) Resync device lines into the bucket on device.line.* events instead of only at startup

[5.4.1] - 2026-08-06

🐛 Bug Fixes

• (call) Set last dialed channel on broadcast queue connect to have connected as B side instead of last rang channel

[5.4.0] - 2026-08-06

🚀 Features

• (email) Added configurable number of automatically assigned emails
• (phone) Added configurable offline forward if no agent is associated

🐛 Bug Fixes

• (email) Fix sanitizer configuration so href is not stripped from anchor...
• (call) Don't hangup call on blind transfer, cancel it and reset connected information

🚜 Refactor

• (ai) Keep id/uniqueid out of stored transcription

[5.3.11] - 2026-08-04

🐛 Bug Fixes

• (stats) Ignore non-agent changes in agent first login time
• (call) Generate event for semiattended call transfers from ARI queues

[5.3.10] - 2026-07-31

🐛 Bug Fixes

• (status) Emit terminal call.hangup for blind-transferer and detach them from a call continuing to an external destination

[5.3.9] - 2026-07-30

🐛 Bug Fixes

• (callcontrol) Link blind-transfer-into-queue Local caller to its bridge peer so queue events pair and agents see the call

[5.3.8] - 2026-07-28

🐛 Bug Fixes

• (nats) Handle race condition when UCS AMI starts after UCS server

[5.3.7] - 2026-07-24

🐛 Bug Fixes

• (email) Fix sanitizer configuration so href is not stripped from anchor elements in outgoing emails
• (email) Allow links in outgoing emails
• (email) Prefer html multipart alternative
• (booking) Release immediate reservations and periodically reconcile agent peer state so a missed event can't starve a READY agent

🚜 Refactor

• (email) Avoid reusing queue variable
• (email) Rename reused variables
• (email) Use where_ prefix for assignEmail filter variables
• (email) Rename reused variables
• (crm) Remove dead None initializations
• (email) Rename reused variables
• (email) Remove Any from agent_status typing
• (email) Remove Any from updateNumbers

🎨 Styling

• Apply ruff formatting
• (email) Apply ruff formatting

⚙️ Miscellaneous Tasks

• (ruff) Ignore B904, we don't use raise from

[5.3.6] - 2026-07-17

🐛 Bug Fixes

• (brainless) Map SQL penalty to KV priority in user.queue updates so supervisor priority changes reach ari
• (config) Include suspended in queue agents select so queue settings saves don't wipe suspension from the KV

[5.3.5] - 2026-07-16

🐛 Bug Fixes

• (brainless) Sync runtime agent suspend/resume into the inbound KV so ari stops ringing suspended agents

[5.3.4] - 2026-07-16

🐛 Bug Fixes

• (brainless) Stamp last_interaction at call hangup instead of connect so leastrecent orders by reliable, final, end-of-call data

[5.3.3] - 2026-07-15

🐛 Bug Fixes

• (status) Surface ringing of Stasis-blind-transferred calls to the target operator (link orphan Local pair via bridge, guard same-call setCall, ignore hold/unhold from transferred-away channels)
• (status) Repair Local pair mislinked to its own dial target instead of creating a degenerate self-call

[5.3.2] - 2026-07-14

🐛 Bug Fixes

• (provisioning) Import ORIG_CALLER/LAST_EXTENSION from transferer on blind transfer of Stasis calls
• Add missing newline

🚜 Refactor

• (queue) Add type hints to queue.py

🧪 Testing

• Enable pytest unit tests for ucs modules
• Add tests for email

⚙️ Miscellaneous Tasks

• Replace ruff select ALL with a curated rule set
• (agent) Add type hints to EmailQueueAgent
• (email) Add type hints to Email state attributes
• (email) Annotate local collections in Email
• (email) Annotate normalize_attachments return and stats_stored
• (email) Annotate load() where dict
• (mypy) Add override for untyped ucs_data
• (ruff) Enable W rules to catch missing EOF newline

[5.3.1] - 2026-07-14

🐛 Bug Fixes

• (agents) Call agents booking in run method so we don't override thread start method

[5.3.0] - 2026-07-13

🚀 Features

• (phone) Make complete provisioning for INSOFT kiosk

🐛 Bug Fixes

• (email) Unpack multiple values in email attachment sender
• Added external number handling into agent booking
• Booking start order fix
• Trigger call.connected when dispatch channel joins
• (dispatch) Emit call.connected when agent joins dispatch bridge
• (email) Read attachment fields by key instead of unpacking dict
• (transfer) Normalize external targets for blind/consult transfer so they route via filter-internal

⚙️ Miscellaneous Tasks

• Add email sender typing to enhance type safety
• (email) Correct attachment types in outgoing message
• Add dev dependency group
• Move mypy config into pyproject.toml
• Fix deprecated ruff lint config

[5.2.0] - 2026-06-25

🚀 Features

• (queues) Added agent reservation for multichannel
• (queues) Return peer and line_id in successful agent reservation

🐛 Bug Fixes

• (sync) Fixed logging of IDP synchronization
• (uphone) Activate and deactivate uPhone for INSOFT kiosk device ID too
• (mobility) Always issue all currently associated lines in UM login event

⚙️ Miscellaneous Tasks

• (queues) Accept agent ID as argument in reservation

[5.1.0] - 2026-06-16

🚀 Features

• (phone) Added INSOFT kiosk device provisioning

🐛 Bug Fixes

• (nats) Subscribe to all events in main thread
• (inbound) Handle inbound queue agent external phones in PSTN
• (email) Discard empty blockquotes from messages

[5.0.5] - 2026-06-15

🐛 Bug Fixes

• (ai) Make workflow_logical_id optional for OSL voicebot

⚙️ Miscellaneous Tasks

• (calls) Be verbose about inbound queue events

[5.0.4] - 2026-06-14

🐛 Bug Fixes

• (queues) Calculate properly threshold wait and ring time for inbound to outbound abandoned calls
• (mobility) Make user primary extension sticky on device line

🚜 Refactor

• (api-call) Guard waiting for event with checking whether event is none to prevent type error

⚙️ Miscellaneous Tasks

• (queues) Removed anget queue assigment profiles

[5.0.3] - 2026-06-12

🐛 Bug Fixes

• (brainless) Handle devices synchronization exception

[5.0.2] - 2026-06-11

🐛 Bug Fixes

• (xmpp) Get rid of protocol logging from Jabber server

[5.0.1] - 2026-06-11

🐛 Bug Fixes

• (build) Use HTTPS to fetch ucs-data to project

[5.0.0] - 2026-06-11

🚀 Features

• (dispatch) Added call handling for dispatch bridges
• (ai) Added assistant extension type
• (api) Make call.dial synchronnous and return new call data
• (api) Make call.answer and call.hangup synchronnous and return new call data
• (ai) Made AI service extension general
• (ai) Added processor to AI Extension
• (api) Return also ongoing calls in status.call method
• (ai) Update call transcription on voicebot handover
• (ai) Add voicebot summary to call handover
• Expose working_time on inbound queue status
• (otel) Added call traceparent for OTel
• (otel) Added traceparent to Channel and Call
• (log) Added OTel logging to call events
• (brainless) Added UCS config into Brainless Registry

🐛 Bug Fixes

• (brainless) Recognize properly legacy INSOFT softphones
• (brainless) ISO time format hotfix for NATS
• (dispatch) Handle dispatch enter via user phone extension
• (callcontrol) Set call state if added channel to bridge is ringing or connected
• (brainless) Mirror agent state to user
• (dispatch) Handle properly dispatch hold, disconnect and outbound calls
• (ai) Handle AI assistant extension calls properly
• (mobile) Check if mobile application is main before sending APN PUSH call notification
• (ai) Pass call uniqueid via SIP header to uPhone for Assistant
• (provisioning) Format filter ID properly in sip.conf
• (mobile) Added missing displayname in profile provisioning
• (ai) Rename OSL Voicebot workflow attribute
• (api) Properly answer and hangup call by uniqueid
• (queue) Synchronize inbound queue agents to Brainless
• Ignore API-format lines from device events
• Remove stale updateAsterisk call after ARI migration
• Log error when agent channel is missing on queue call
• Publish call.cancel and call.ringing per queue ring leg
• Update user.last_interaction and inbound agent stats for selector strategies
• (inbound) Handle inbound queue join rejections
• (otel) Added OTel traceparent to inbound queues
• (status) Set agent channel state for ARI hold/unhold
• Update ucs-data version and uv lock
• (agents) Don't evict previously-ringing agents on RINGALL concurrent ring
• (ai) Send ID as str to AI processor
• (api) Allow column selection in extension list
• Save registry changes
• (brainless) [breaking] Sanitize languages and VPN port in UCS config

⚙️ Miscellaneous Tasks

• (inbound) Handle inbound queues outside of Asterisk
• (data) Added external UCS data module for Brainless DB
• (data) Synchronize users to Brainless DB
• (brainless) Upgrade to synchronous version
• (brainless) Generalize collection updates
• (brainless) Sync devices and inbound queues
• (callcontrol) Cleanup module initialization and startup
• (brainless) Added synchronization of inbound queue agents
• (brainless) Added extensions and linked ucs/lib as ucs_data source
• (brainless) Use git to fetch ucs-data module
• (brainless) Update device line associated user on user mobility login/logout
• Cleanup DispatchBridge handling in callcontrol
• (inbound) Remove unneeded methods
• (pbx) Unify ring indication across extensions
• (core) Switched to Python logging via aiobp
• (async) Improved exception logging from async code
• (ai) Renamed extracted_data to metadata for voicebot data
• (ai) Don't get channel names from voicebot result
• (ai) Force channel names for voicebot summary
• (ai) Changed attribute for correlation from record_id to id
• Update brainless to include unhashed key name in brainless_registry

[4.51.1] - 2026-06-10

🐛 Bug Fixes

• (email) Use default template for new e-mails

[4.51.0] - 2026-06-09

🚀 Features

• (email) Provide cids in email detail endpoint to be able hiding inline email attachments from attachment list
• (email) Filter e-mails by tags and indicate if they have attachments

🐛 Bug Fixes

• (email) Don't expose email attachments data in list
• (queues) Don't play announcements for inter queue transfers

[4.50.0] - 2026-06-04

🚀 Features

• (uphone) Added DTMF support
• (email) Allow e-mail fetcher deliver info via NATS

[4.49.0] - 2026-05-25

🚀 Features

• (notifier) Added SMS action to Event notifiers
• (login) Added apps JWT claim checking

[4.48.0] - 2026-05-22

🚀 Features

• (sms) Added MEX GATE SMS gateway driver

[4.47.0] - 2026-05-21

🚀 Features

• (queues) Allow to list leads across all user outbound campaigns

[4.46.3] - 2026-05-11

🐛 Bug Fixes

• (outbound) Update autoanswer settings on outbound add/update

[4.46.2] - 2026-05-11

🐛 Bug Fixes

• (autoanswer) Indicate beeps on inbound and outbound queue calls

[4.46.1] - 2026-05-04

🐛 Bug Fixes

• (call) Serialize distinctive ring to call events
• (call) Parse Bellcore-rX rings to enum int value X
• (call) Make sure distinctive is integer for enum values

[4.46.0] - 2026-05-03

🚀 Features

• (call) Added distinctive ring support on queues

[4.45.3] - 2026-04-27

🐛 Bug Fixes

• (sip) Load configured SIP on UCS startup

[4.45.2] - 2026-04-24

🐛 Bug Fixes

• (sip) Make SIP port configurable

[4.45.1] - 2026-04-23

🐛 Bug Fixes

• (mobile) Send call event type in PUSH notification.
• (agent) Update ACW settings for non-callcenter calls from role without UCS restart

[4.45.0] - 2026-04-21

🚀 Features

• (queues) Link outbound campaign depended callback inbound queues
• (queues) Suspend outbound on depend inbound agent membership delete and add inbound on mebership add
• (uphone) Added hanshake ID to SDP/Candidates methods
• (call) Added distinctive ring to inbound queues and outbound campaigns

⚙️ Miscellaneous Tasks

• (ucrm) Avoid pertson auto-assign to interaction when multiple matches exist

[4.44.1] - 2026-04-15

🐛 Bug Fixes

• (dialer) Send SIP NOTIFY about dialer connected call out of dialog

[4.44.0] - 2026-04-14

🚀 Features

• (agent) ACW switch from AUX flag to agent teams moved from parameters to teams

[4.43.2] - 2026-04-08

🐛 Bug Fixes

• (call) Mute on legacy softphones

[4.43.1] - 2026-04-03

🐛 Bug Fixes

• (asterisk) Increased DB synchronization timeout to 60 seconds

[4.43.0] - 2026-03-27

🚀 Features

• (provisioning) Added device_id to user object

🐛 Bug Fixes

• (mobile) Send PUSH notifications with call UUID

[4.42.9] - 2026-03-27

🐛 Bug Fixes

• (provisioning) Allow more than 5 lines on Yealink WP devices
• (call) Generate call.new event immediately for calls into invalid extensions

[4.42.8] - 2026-03-26

🐛 Bug Fixes

• (mobile) Access KV bucket value properly (for director)

[4.42.7] - 2026-03-23

Api

• (call) Make call/answer/hangup API calls synchronous

[4.42.6] - 2026-03-19

🐛 Bug Fixes

• (dialer) Fixed bug in SQL query that caused endless loop

[4.42.5] - 2026-03-18

🐛 Bug Fixes

• (dialer) Avoid using endless loop in lead provider

[4.42.4] - 2026-03-14

Report

• (leads) Fixed report for outbound campaign numbers

[4.42.3] - 2026-03-14

🐛 Bug Fixes

• (call) Set SIP Call-ID on channel and notify dialer on called connect

[4.42.2] - 2026-03-12

🐛 Bug Fixes

• (sms) Allow nickname as SMS sender (name instead of number)
• (crm) Added EXE button action

[4.42.1] - 2026-02-22

🐛 Bug Fixes

• (recording) Start recording after attended transfer to queue of not recorded call

[4.42.0] - 2026-01-24

🚀 Features

• (dialer) Added AUX for no answer, minimum talk time, and lead expire date

[4.41.3] - 2026-01-21

🐛 Bug Fixes

• (dialer) Store lead hangup causes and subsequent calls

[4.41.2] - 2026-01-21

🐛 Bug Fixes

• (api) Allow user get by username and external ID

[4.41.1] - 2026-01-21

🐛 Bug Fixes

• (lookup) Allow offset and limit for last calls lookup

[4.41.0] - 2026-01-13

🚀 Features

• (outbound) Allow override outgoing filter by outbound campaign
• (uphone) Control multiple calls on uPhone softphone
• (sip) Pass UCS uniqueid to IP phones via SIP header

🐛 Bug Fixes

• (uphone) Allow call ID in uPhone sdp and candidate methods
• (email) Obtain XOAUTH token for SMTP via new API
• (api) Detect dialer requests for call answer/hangup properly

[4.40.2] - 2025-12-18

🐛 Bug Fixes

• (dialer) Merge lead and outbound metadata properly

[4.40.1] - 2025-12-17

🐛 Bug Fixes

• (outbound) Lookup non E.164 number properly in DB

[4.40.0] - 2025-12-17

🚀 Features

• (recording) Modify transcription params after refactor
• (dialer) Allow external lead source for dialers

🐛 Bug Fixes

• Store empty strings correctly in transcription results

[4.39.1] - 2025-12-05

🐛 Bug Fixes

• (metadata) Pass SIP prefixed metadata as SIP headers
• (dialplan) Break endless loops and allow X patterns in timeroute/switch/playback destinations
• (metadata) Move SIP from prefix to suffix
• (lookup) Allow lookup result transformation

[4.39.0] - 2025-12-04

🚀 Features

• (mobile) Allow removal of application provisioning

🐛 Bug Fixes

• (metadata) Allow complete removal of metadata from extensions

[4.38.3] - 2025-12-02

⚙️ Miscellaneous Tasks

• (cdr) Refactored CDR and recording permissions

[4.38.2] - 2025-12-01

🐛 Bug Fixes

• (events) Allow events received from dialers to be notified outside UCS

[4.38.1] - 2025-11-30

🐛 Bug Fixes

• (dialer) Count dialer originated, connected and failed calls in outbound stats

[4.38.0] - 2025-11-28

🚀 Features

• (cdr) Added metadata update data transformation callback

[4.37.2] - 2025-11-27

🐛 Bug Fixes

• (ai-driver) Add missing underscore
• Change 'setimental' to 'sentiment'
• (mobility) Use proper types for extensions in UM login and logout

🚜 Refactor

• (ai-driver) Rename sentiment structures for consistency

[4.37.1] - 2025-11-23

🐛 Bug Fixes

• (dispatch) Pass dialed number to stasis for dispatcher outgoing calls
• (provisioning) Enable SIP push notifications for Yealink SIP-T32G phones

⚡ Performance

• (events) Drop wildcard event matching

⚙️ Miscellaneous Tasks

• (api) Unify UCS HTTP client for caller lookups and event notifiers

[4.37.0] - 2025-11-13

🚀 Features

• (stats) Added outbound queue hourly statistics endpoint
• (dispatch) Added support for dispatch workspaces

[4.36.0] - 2025-11-07

🚀 Features

• (recording) Return error for each Azure service
• (recording) Move errors to service_statuses, save only on failure

🐛 Bug Fixes

• Save services_statuses when no status is failed, apply Ruff format

🚜 Refactor

• (recording) Rename custom_error to error

[4.35.0] - 2025-11-04

🚀 Features

• (outbound) Added outbound campaign lead retry histogram statistics

[4.34.1] - 2025-10-30

🐛 Bug Fixes

• (fix) Fix version tag from other branch

[4.34.0] - 2025-10-30

🚀 Features

• (fix) Fix version tag from other branch

[4.33.2] - 2025-10-30

🐛 Bug Fixes

• (recording) Rename column updated_at to updated in cdr_tags table
• (outbound) Pass queue ID and name for inbound callback requests

[4.33.1] - 2025-10-29

🐛 Bug Fixes

• (nats) Try to get existing bucked before creating new one

[4.33.0] - 2025-10-29

🚀 Features

• (recording) Add last_transcription and is_last_transcription fields

🐛 Bug Fixes

• (sync) Handle users, extensions and phones using their external ID from IDM

[4.32.0] - 2025-10-17

🚀 Features

• Add filename and enable sentiment analysis
• Replace file_path with filename
• (ai) Added confidence settings to tags
• Delete only AI tags before insert, add decision_values
• Add cdr notification for AI driver results
• (api-cdr) Add recording id to call detail endpoint
• (structure) Added needed enums for AI tagging configuration

🐛 Bug Fixes

• (inbound) Kick waiting callers only when queue is deactivated (not on every update)
• (recording) Correctly select tag definition for call type 0
• Always include transcription_process
• Delete AI tags before insert, save only tags with confidence
• (ai) Pair fulltext search results on CDR properly
• (recording) Skip non-AI conflicts for insert in cdr_tags
• Set transcription_status as 'error' when saving fails

[4.31.2] - 2025-10-02

🐛 Bug Fixes

• (db) Use transaction properly for position assisted queries

⚙️ Miscellaneous Tasks

• Rename python3 branch to master

[4.31.1] - 2025-10-01

🐛 Bug Fixes

• (ai) Use SQL transaction correctly in recording selection

[4.31.0] - 2025-10-01

🚀 Features

• (ai-driver) Add STT Service name to the transcription

🐛 Bug Fixes

• (recording) Use proper column name for AI transcription timestamp

[4.30.1] - 2025-09-30

🐛 Bug Fixes

• (api) Fixed typo in call.hangup method

[4.30.0] - 2025-09-25

🚀 Features

• AI driver integration
• (api) Added phone control via backend API

[4.29.0] - 2025-09-15

🚀 Features

• (api) Added method to obtain agent's current calls
• (api) Allow specify attributes for agent.get method
• (provisioning) Add user id and application to list of settings
• (provisioning) Allow superusers setting provisiong settings to other users via target_user_id paramter

[4.28.0] - 2025-09-04

🚀 Features

• (outbound) Allow override dialer called ring timeout by outbound campaign

🐛 Bug Fixes

• (uphone) Indicate if the call was autoanswered in onCallConnect event

[4.27.0] - 2025-09-01

🚀 Features

• (metadata) Added configurable call metadata to allow search

🐛 Bug Fixes

• (sql) Added patches from development so we can release version
• (provisioning) Added call metadata
• (synchronization) Handle properly users from IDM with phones without MAC address

⚙️ Miscellaneous Tasks

• Enable JS in dev docker nats

[4.26.1] - 2025-08-12

🐛 Bug Fixes

• (provisioning) Set call waiting for Yealing wireless IP phones
• (inbound) Properly handle softphone registration

[4.26.0] - 2025-07-14

🚀 Features

• (provisioning) Added Yeastar TA200 support and changed uPhone KV key to Base64

[4.25.3] - 2025-07-07

🐛 Bug Fixes

• (db) Replace ownership with configured DB user in upgrade SQL scripts
• (inbound) Indicate call ringing for agent call legs with too fast uPhone

[4.25.2] - 2025-07-02

🐛 Bug Fixes

• (lookups) Fixed loading of lookup records after recent calls list was added

[4.25.1] - 2025-06-28

🐛 Bug Fixes

• (mobile) Use proper device ID naming in push notifications
• (inbound) Display properly number of waiting/ringing callers handled by external phone agents

Call

• (transfer) Handle multiple attended transfers via queues

[4.25.0] - 2025-06-23

🚀 Features

• (api) Added AI transcription, sentiment and tags to call detail

[4.24.3] - 2025-06-19

🐛 Bug Fixes

• (call) Report queue ring time in CDR properly
• (uphone) Allow uPhone device to be selected as user softphone device

[4.24.2] - 2025-06-06

🐛 Bug Fixes

• (clone) Activate clone when cloned from inactive user

[4.24.1] - 2025-06-04

⚙️ Miscellaneous Tasks

• (sso) Added debuging to SSO PSK provider

[4.24.0] - 2025-06-03

🚀 Features

• (lookup) Return last 10 calls if lookup without string is requested

🐛 Bug Fixes

• (build) Copy entry script for SELinux to build
• (http) Handle incorrect content-length value

⚙️ Miscellaneous Tasks

• (startup) Moved DB upgrade into UCS and prepared for SELinux
• Add DS_Store to gitignore
• Use tmp file instead of inplace awk to change version in source files

[4.23.3] - 2025-05-31

⚙️ Miscellaneous Tasks

• (api) Unify RPC method calls across protocols
• (debug) Added thread utilization monitoring

[4.23.2] - 2025-05-30

🐛 Bug Fixes

• (api) Retype XML-RPC args to list

[4.23.1] - 2025-05-30

🐛 Bug Fixes

• (api) Use proper args in OAuth token provider

⚙️ Miscellaneous Tasks

• (logging) Use correlation logging for RPC API

[4.23.0] - 2025-05-26

🚀 Features

• (vmware) Added script for VMware image preparation
• (mobility) Add API method allowing getting device by device id instead of identifier
• (recording) Added call recording on demand
• (ai) Added AI TTS to recording storages and tags
• (ai) Adedd sentiment and summary to recordings

[4.22.1] - 2025-05-12

🐛 Bug Fixes

• (holidays) Fix or 15yo bug fix

[4.22.0] - 2025-05-07

🚀 Features

• (api) Optionally include path and queue detail records into status.call

[4.21.3] - 2025-05-05

🐛 Bug Fixes

• (timerouting) Honor holiday fallback route on holidays
• (holidays) 15yo bug in DB sequence...

[4.21.2] - 2025-04-29

🐛 Bug Fixes

• (call) Set properly abandoned flag on outbound calls in QDR

[4.21.1] - 2025-04-28

🐛 Bug Fixes

• (call) Ensure interaction is transferred to agent on attended xfer via queue

[4.21.0] - 2025-04-25

🚀 Features

• (uphone) Added STUN servers to device lines
• (uphone) Added client remote IP address as location to user mobility login
• (mobile) Added mobile settings to use rroles

🐛 Bug Fixes

• (uphone) Pass return value for sdp and candidates remote control
• (calls) Don't allow CLID override when trunk is set to YES but filter to NO
• (provision) Change uPhone provisioning based on attribute
• (um) Add device_type_id to each line to user mobility response
• (package) Removed pycurl and firebase-admin as they are part of ucs-mobile now
• (mobile) Move mobile app provisioning to proper API context
• (queues) Don't interrupt mass agent suspend/resume when missing permission to one user

⚙️ Miscellaneous Tasks

• (provisioning) Cleanup Asterisk features provisioning
• (mypy) Add config enabling checking of untyped defs and disallowing implicit any type parameters
• (pylint) Removed .pylintrc, we use Ruff only

[4.20.0] - 2025-03-28

🚀 Features

• (api) Make UCS Tree User accesible via API structure.user
• (nats) Added JetStream KV support and uPhone KV for manager

🐛 Bug Fixes

• (nats) Log exceptions for asyncio corutines which aren't awaited for result
• (utils) Strip newline from /etc/uauth/psk in UCS command line utils
• (uphone) Added prefix to NATS JetStream KV bucket
• (uphone) Fixed types of SDP and ICE candidates method arguments
• (route) Removed HSTS middleware, it is already part of HTTPS group

⚙️ Miscellaneous Tasks

• (provisioning) Refactored uPhone driver

[4.19.0] - 2025-03-17

🚀 Features

• (api) Added UCS JSON specific API
  • Also increaset API HTTP server backlog from 5 to 64 requests
• (build) Use Python virtual environment
• (config) Added Traefik support
• (phone) Added INSOFT virtual softphone driver

🐛 Bug Fixes

• (build) Sync UV after bumping version
• (db) Don't stop dbsink thread on DB error
• (build) Added dependency to libmysqlclient21 for Ubuntu distros
• (soundfiles) Allow note edit on soundfile directory
• (service) Added 15 second timeout to UCS stop for cluster installations

⚙️ Miscellaneous Tasks

• (auth) Allow to read uAuth from configured file
• (tools) Switched commandline ucs-* tools to uAuth

[4.18.4] - 2025-02-08

🐛 Bug Fixes

• (calls) Fixed ACW for attended transfer to queue

[4.18.3] - 2025-02-08

🐛 Bug Fixes

• (api) Return message and data separately in JSON-RPC API error
• (recording) Record final call leg after caller does attended transfer

[4.18.2] - 2025-02-06

🐛 Bug Fixes

• (api) Generate UCSAuth PSK automatically and keep /etc/ucs/auth.psk in sync

[4.18.1] - 2025-02-05

🐛 Bug Fixes

• (soundfiles) Handle soundfile extension properly

[4.18.0] - 2025-02-04

🚀 Features

• (auth) Unified API validator for SID argument so we can use UCSAuth

🐛 Bug Fixes

• Exclude whoami, ping, version and logout from sid conversion exception as they can handle the user object
• (cluster) Ignore error of pre-start script

[4.17.2] - 2025-01-29

🐛 Bug Fixes

• (recording) Added minimal number of characters in reason of recording download

⚙️ Miscellaneous Tasks

• Add .idea to .gitignore

[4.17.1] - 2025-01-06

🐛 Bug Fixes

• (interactions) Create interaction on CALL_NEW event to indicate calls with session progress

[4.17.0] - 2024-12-17

🚀 Features

• (roles) Added scopes to roles for application access pemission

[4.16.0] - 2024-12-16

🚀 Features

• (api) Added method to get user access rights
• (languages) Added all languages support

🐛 Bug Fixes

• (rating) Display proper evaluator in agent rating report

[4.15.0] - 2024-11-25

🚀 Features

• (events) Added agent trace and qdr events

🐛 Bug Fixes

• (audit) Log recording download and playback separately

[4.14.1] - 2024-11-21

🐛 Bug Fixes

• (email) Close e-mail on reply if close on forward is disabled
• (recording) Storage edit (typo in method name after refactoring)
• (reports) Report hangup cause properly when caller hangup while call rings in PSTN

[4.14.0] - 2024-11-18

🚀 Features

• (email) Allow leave e-mail in processing state on forward
• (reports) Added caller and called column to call path report

⚡ Performance

• (provisioning) Don't send leads on Operator provisioning

[4.13.0] - 2024-11-17

🚀 Features

• (clid) Added possibility to override phone number for internal calls

[4.12.4] - 2024-11-12

🐛 Bug Fixes

• (recording) Fixed recordig late processing callback

[4.12.3] - 2024-11-11

🐛 Bug Fixes

• (statistics) Fixed swapped talk and ring time from last patch

[4.12.2] - 2024-11-10

🐛 Bug Fixes

• (sso) Fixed and refactored reading principal from ktpass
• (recording) Handle properly UNIX socket notification from Asterisk on RHEL 8
• (interactions) Count talk time only for call.connect event
• (report) Display number of answered emails

[4.12.1] - 2024-11-06

🐛 Bug Fixes

• (report) Allow reports for queues with special characters in their names
• (cdr) Don't generate CDR event from recording for semiattended calls
• (statistics) Count ring time for agent queue statistics properly

[4.12.0] - 2024-11-05

🚀 Features

• (leads) Add paging support to outbound campaign list method
• (leads) Allow filter only active leads in outbound campaign API
• (email) Added default e-mail HTML body format into queues

🐛 Bug Fixes

• (email) Use Reply-to address when specified by e-mail sender
• (provisioning) Fixed YeaStar TA gateway provisioning

[4.11.2] - 2024-11-03

🐛 Bug Fixes

• (sync) Don't synchronize empty groups from identity management

⚙️ Miscellaneous Tasks

• (sync) Improve identity management synchronization logging

[4.11.1] - 2024-11-01

🐛 Bug Fixes

• (oid) Don't synchronize telephones without MAC address from AD
• (metadata) Handle older UCS metadata structure upgrade on the fly.

⚙️ Miscellaneous Tasks

• (git) Added ignored reformating commit for Git blame

[4.11.0] - 2024-10-29

🚀 Features

• Add role to transcription segments determined by who is call initiator and channel

[4.10.0] - 2024-10-29

🚀 Features

• Add transcription status to cdr (call history) so supervisor can see what is already transcribed

[4.9.1] - 2024-10-25

🐛 Bug Fixes

• (recording) Handle storage path with variable date properly

[4.9.0] - 2024-10-25

🚀 Features

• (transcription) Add API transcription task endpoint and transcription set endpoint

🐛 Bug Fixes

• (lookup) Handle LDAP attributes properly
• (transcription) Correctly handle transcription empty queue
• (transcription) Transcribe recordings with empty status
• (transcription) Make transcription extensible by wrapping the dialog in object and storing it in database
• (mssql) Add support for Python3 dicts into MSSQL connector
• (nats) Handle invalid NATS-RPC messages

🎨 Styling

• (formatting) Reformat code to keep it consistent and enhance team work seamlessness

⚙️ Miscellaneous Tasks

• (docker) Migrate dockerfile to uv package manager

[4.8.2] - 2024-10-18

🐛 Bug Fixes

• (recording) Full paths are needed in Asterisk echo and nc usage

[4.8.1] - 2024-10-17

🐛 Bug Fixes

• (code) Manage UCS version in init by Just

⚙️ Miscellaneous Tasks

• (build) Use AWK to manage version in pyproject.toml instead of Poetry

[4.8.0] - 2024-10-17

🚀 Features

• (api) Add API endpoint returning data about currently logged in agent
• (task) Provide also metadata and persons in task listing.
• (api) Add API endpoint providing list of currently active leads in outbound queue
• (sync) Added dry run support to indentity management synchronization

🐛 Bug Fixes

• (build) Fixed build scripts for new module import style
• (code) Use typing_extensions to support ParamSpec on RHEL8
• (build) Add typing-extensions as depenedency

🚜 Refactor

• (typing) Enhance code readability and error prevention by adding type annotations
• (typing) Enhance code readability and error prevention by adding type annotations to Group parent parameter
• (typing) Enhance code readability and error prevention by adding type annotations

⚙️ Miscellaneous Tasks

• (env) Moved sources into server directory
• (env) Fixed scripts source
• (naming) Change server to ucs because it is core of UCS
• (imports) Upgraded Python import style
• (docker) Remove version from docker-compose.yml as it's obsolete
• (docker) Use ucs user to do database healthcheck
• (code) Switch from Poetry to UV
• (sync) Cleanup sync after refactoring
• (python) Log Python version and require at least 3.9
• (asterisk) Move recording and FAX file handling to separate service
• (recording) Refactored recording

[4.7.1] - 2024-10-10

🐛 Bug Fixes

• (authentication) Improve session id security by replacing random with secrets module

[4.7.0] - 2024-10-10

🚀 Features

• (api) Added NATS-RPC API support
• (recording) Configurable reason request for call recording playback

🐛 Bug Fixes

• (api) Return __variables back to kwargs in NATS proxy

[4.6.3] - 2024-10-07

🐛 Bug Fixes

• (ami) Handle destroy of unknown channel to AMI service
  • Also handle not-connected AMI service in status API to properly display main admin page.

[4.6.2] - 2024-09-27

🐛 Bug Fixes

• (trunk) Honor trunk reachability when placing outgoing call

[4.6.1] - 2024-09-27

🐛 Bug Fixes

• (trunk) Don't continue to next trunk if called party is busy for outgoing calls

[4.6.0] - 2024-09-27

🚀 Features

• (recording) Configurable timeout for same recording access

🐛 Bug Fixes

• (lookup) Don't search in uCRM when searching in specific lookup

[4.5.0] - 2024-09-09

🚀 Features

• (queues) Added threshold when inbound queue abandoned call is placed into outbound campaign

[4.4.2] - 2024-08-09

🐛 Bug Fixes

• (tasks) Allow edit task tags or comments without editing task data

[4.4.1] - 2024-08-08

🐛 Bug Fixes

• (email) Use proper e-mail date when forwarding the mail.
• (lookup) Search in uCRM in dial autocompletion

[4.4.0] - 2024-08-07

🚀 Features

• (sound_tts) Add module that enables generating soundfiles from text (Text-to-Speech) using AI via INSOFT TTS service
• (config) Make nats url configurable which enables running the services on different hosts
• (tts) Only enable TTS feature when TTS API URL is specified in the configuration. The feature is disabled completely if the url is not set explicitly.

🐛 Bug Fixes

• (typing) Define user localization function as callable instead of str
• (feature_flag) Remove f-string nesting to support python3.10

⚙️ Miscellaneous Tasks

• (typing) Type annotate user prameter in notify function
• (db_repository) Create utility select function that accepts page as a parameter and selects only particular page
• (docker) Enable running UCS in docker which makes development easier

[4.3.0] - 2024-08-06

🚀 Features

• (email) Added XOAUTH support for SMTP sender.

🐛 Bug Fixes

• (soundfiles) Shadow LiteralString type to support earlier python versions than 3.11
• (utils) Fixed removal of old DB backup dumps.

🚜 Refactor

• (soundfiles) Create sound exchange binding to sox tool to improve development experience of using that tool
• (soundfiles) Extract piece of code that checks directory exitance and creates it if needed to function to improve code readability
• (file_structure) Move utils to package directory to enable structuring code to multiple files
• (soundfiles) Move function that ensures directory existance to utils.fs package to make it reusable by whole project

[4.2.2] - 2024-07-25

🐛 Bug Fixes

• (ci-utils) Print output of ucs-api util JSON formatted
• (api) Increase Asterisk call originate to 10 seconds

[4.2.1] - 2024-07-23

🐛 Bug Fixes

• (api) Fixed date iso8601 formatting in notifier data and added raw format

[4.2.0] - 2024-07-23

🚀 Features

• (api) Added PUT/PATCH/DELETE methods support to Lookups and Notifiers
• (api) Added Google OAuth token provider
• (api) Add external ID to user and group list

[4.1.1] - 2024-07-22

🐛 Bug Fixes

• (asterisk) Remove agent from queue on status switch to offline

[4.1.0] - 2024-07-19

🚀 Features

• (asterisk) Asterisk 18 support (also removed DAHDI)

⚙️ Miscellaneous Tasks

• (loggin) Better logging of invalid event from Asterisk

[4.0.0] - 2024-07-18

🚀 Features

• (ami) [breaking] Moved Asterisk AMI connector to external service

⚡ Performance

• (calls) Optimalizations for external AMI service

[3.9.1] - 2024-07-15

🐛 Bug Fixes

• (ipphone) Fixed remote dial on Htek IP phones.

[3.9.0] - 2024-07-14

🚀 Features

• (api) Support uuid conversion to json
• (api) Automatic API method naming derived from class and method names

🐛 Bug Fixes

• (sms) Workaround for O2 SMS Connector weak SSL cipher.

🚜 Refactor

• (api) Create session id validator shortcut
• (api) Add function that asserts if user is superuser and throws API exception otherwise

[3.8.4] - 2024-06-28

🐛 Bug Fixes

• (crm) Allow access CRM companies by their external ID

[3.8.3] - 2024-06-23

🐛 Bug Fixes

• (email) Use proper version of HTML bleach for development
• (email) Allow e-mail edit without providing uCRM persons.

[3.8.2] - 2024-06-11

🐛 Bug Fixes

• (api) Support plain tokens without expiry

[3.8.1] - 2024-06-11

🐛 Bug Fixes

• (api) Handle custom OAuth request body

[3.8.0] - 2024-06-11

🚀 Features

• (api) Added OAuth SSO provider for UCS services

WIP

• OAuth token provider for UCS services

[3.7.22] - 2024-06-05

📚 Documentation

• (readme) Setup automatic changelog generation

[3.7.21] - 2024-05-28

🐛 Bug Fixes

• (phone) Allow attended transfer via Operator application.

[3.7.20] - 2024-05-26

🐛 Bug Fixes

• (crm) Fixed removal of uCRM person.

[3.7.19] - 2024-05-26

🐛 Bug Fixes

• (crm) Fixed uCRM company fetch and person assignment into company.

[3.7.18] - 2024-05-22

🚀 Features

• (phone) Added remote control for Snom IP phones.

🐛 Bug Fixes

• (reports) Use ringtime of answered calls only for calculating AHT in agent report
• (statistics) After user role update break times weren't displayed in agent overview.

🚜 Refactor

• (typing) Add type annotation to stats variable in reports module